Question 1

Who can I contact for help?

Accepted Answer

You can contact us by email at support@zonev.com

We will respond to your email within 48 hours. Our normal working hours are Monday to Friday 9am to 5pm GMT. If you send an email on Friday after 5pm we will respond to you the following Tuesday.

Question 2

Will I get software updates after I have purchased a product?

Accepted Answer

Zone V are continually looking to update and improve the Zone V software. If and when updates are available for your device model, you will be able to download them as long as your device is connected to your mobile phone network or Wi-Fi.

Question 3

How do I find out if my current Samsung device is compatible with the Zone V software?

Accepted Answer

To find out if your current device is compatible, from the home screen on your device:

1) Select Settings

2) Select About device or About phone to locate your device name and model number

3) Select Software information to locate the software version – this must be Android 5.1.1 and KNOX 2.4 or above

You can see a full list of compatible devices here: Check compatibility

Question 4

How do I download Zone V?

Accepted Answer

Please visit the Samsung Galaxy Store:

Question 5

What is Zone V?

Accepted Answer

Zone V is an overlay for Samsung smartphones that makes all of your day to day smartphone apps easy to use, with large text, clear menus and big buttons.

It is a ‘skin’ that is installed over the standard Samsung interface.

For V Phones, it comes pre-configured but we also offer the V Software separately for customer who already have a Samsung device and want to make it easier to use.

I need a phone

I already have a Samsung phone

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